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Troubleshooting Connection with Sphero Edu

Occasionally, you may experience connection failures with Sphero Edu. This guide provides steps and tips for resolving common connection issues with both Bluetooth Low Energy (BLE) and Classic Bluetooth robots.

Supported BLE Robots

Sphero Edu supports the following BLE robots:

  • Sphero BOLT and BOLT+

  • Sphero RVR and RVR+

  • Sphero SPRK+*

  • Sphero Mini

  • BB-8*

  • BB-9E*

  • R2-D2*

  • R2-Q5*

*Supported in native apps but not supported in the Web App.

BLE Troubleshooting

Powering On Your Robot

  • Sphero BOLT+: Place in the USB-C charging base until LEDs light up. Shake to wake before connecting.

  • Sphero BOLT / SPRK+: Place in the micro USB charging base; LEDs indicate power.

  • Sphero RVR / RVR+: Charge the battery, insert into battery bay, close door securely, then press the physical power button.

  • Sphero Mini: Remove the shell, plug in micro USB to power. LEDs indicate power.

  • BB-8 / BB-9E: Place on micro USB charging base; LEDs indicate power.

  • R2-D2 / R2-Q5: Plug micro USB into the port; LEDs indicate power.

BOLT+ Note: BOLT+ preserves battery by powering off after a few minutes. Shake to wake before scanning. Do not connect while charging.

Connection Failure Tips

  • Interference: Move your robot away from other Sphero or Bluetooth devices. Certain building materials like metal or concrete may block signals.

  • Hardware: Some devices may have limited Bluetooth compatibility. Try connecting with another device.

  • Battery: Ensure the robot has sufficient charge. Critical battery levels are indicated by flashing red LEDs.

  • Reset Bluetooth: Turn Bluetooth off and on before reconnecting.

  • Restart App / Device: Sometimes restarting Sphero Edu or your device can resolve connection issues.

If issues persist, contact our support team for assistance.

Supported Classic Bluetooth Robots

Sphero Edu supports the following Classic Bluetooth robots:

  • Sphero 2.0*

  • Sphero SPRK*

*Not supported on Windows, macOS, or Web App releases.

Pairing Instructions

iOS:

  1. Remove Sphero from induction charger and shake awake.

  2. LED flashes indicate ready to pair.

  3. Go to Settings → Bluetooth and enable Bluetooth.

  4. Select your Sphero (e.g., Sphero-RYW matches flashing colors).

  5. Pair and connect in Sphero Edu.

Android:

  1. Remove from charger, shake awake.

  2. Enable Bluetooth in Settings → Connections → Bluetooth.

  3. Select your Sphero by matching flashing colors.

  4. Pair and connect in Sphero Edu.

Fire OS:

  1. Remove from charger, shake awake.

  2. Enable Bluetooth in Settings → Wireless & Bluetooth → Bluetooth → Pair a Bluetooth Device.

  3. Select your Sphero by matching flashing colors.

  4. Pair and connect in Sphero Edu.

Pairing usually takes 30 seconds to 2 minutes. Multiple attempts may be necessary.